Refund and Returns Policy | VST Marketplace

At VST Marketplace, we prioritize customer satisfaction. Thus, we offer a straightforward refund and returns policy to ensure you are happy with your purchase. If you are not fully satisfied, you may return eligible products within 2 days. This provides you with peace of mind while shopping.

Eligibility for Returns

To be eligible for a return:

• The return request must be initiated within 2 days of purchase.
• The product must be unused and in its original condition.
• In the case of digital products such as VST plugins or virtual instruments, returns are accepted only if the software has not been downloaded or activated.

This policy ensures that all customers receive high-quality, unaltered products.

Requesting a Return

If you wish to request a return:

1. Contact our Customer Support Team within the 2-day return period.
2. After we review and approve your return request, you will receive detailed instructions on how to return the product.

For digital products, we will verify that the software has not been activated before processing the return. Therefore, we recommend contacting us promptly if you are considering a return.

Refund Process

Once your return is approved:

• For physical products, we will process the refund once the item is received and inspected. You can expect to receive your refund within 5-7 business days.
• In the case of digital products, refunds will be processed once we confirm that the software license remains inactive.

We aim to complete the process efficiently so that you can enjoy a smooth and quick resolution.

Exchanges

Additionally, you may exchange a product for another. Simply follow the same return process. After we receive the original item, you will be able to select a replacement or receive store credit for future purchases.

Non-Returnable Items

Certain items are not eligible for return:

• Software that has been downloaded or activated.
• Products marked as final sale, such as discounted bundles.
• Items purchased through third-party vendors. In such cases, refer to their return policies.

For more details, review our Terms and Conditions.

Late or Missing Refunds

If your refund has not been received after 7 days, we recommend first checking with your payment provider or bank. Furthermore, if the issue persists, contact our Customer Support Team, and we will assist you in resolving the matter.